Archive interactions used to train voiceprint models
Use the Biometrics Used for Enrollment condition to archive interactions used in voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. models, which is a best practice.
Enrollment is based on recorded interactions. The interactions can originate from a customer interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. or be uploaded audio obtained from an external source.
Audio used for enrollment Process in the IAFD product where an employee, customer, or target is registered and the system is then able to assist with identity verification and watch list detection when that speaker is on a call. needs to be available for reuse, such as following a major software upgrade, for disaster recovery, or to review audio in cases In Risk Management, use cases to group interactionss according to the needs of the enterprise. Interactions can reside in multiple cases simultaneously. when the voiceprint model does not yield desired results, or to recreate voiceprint models. If you used Archive to store the audio, you have an easy way to retrieve and access it at any time.
Condition attribute: Biometrics Used for Enrollment
Set the condition value to True.
GDPR and archived interactions
Create a campaign (Archive Administration Guide)