Sort interactions

You can use any displayed column to sort interactions. Sort order is separate for search results and for cases In Risk Management, use cases to group interactionss according to the needs of the enterprise. Interactions can reside in multiple cases simultaneously. (or folders). Changes you make apply only to you and persist until you make more changes. The default sort order for interactions is descending order by the Start Time column.

Before you begin 

As an alternative to the procedure that follows, you can also change the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. sort order by clicking the name of the column heading that you want to use for sorting. Click the column heading name again to reverse the sort order.

Procedure 

  1. Locate interactions using one of the following methods:

  1. Click the Column options icon icon provided for the column heading that you want to use for the sort order.

  2. To sort interactions by the selected column in ascending order, click Sort Ascending.

    To sort interactions by the selected column in descending order, click Sort Descending.

    The column heading provides an icon that indicates the sort order, Sort ascending (ascending) or Sort descending (descending).

Related topics 

Customizing the search results

Columns in Risk Management