Access a folder

Use folders to organize and find interactions, detections, and verifications quickly and easily. You also access folders to manage replay approval activity (if enabled for the role assigned to you).

Procedure

Go to Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework.. Under Analyze, select Folders.
Click a folder in the Folders list.
- For folders created by your organization and assigned to you, the contents of the folder display.
- For environments using the replay approval feature:
  - If your role requires replay approval, after selecting the system-defined My Requests folder you can see all replay requests that you have submitted.
  - If your role grants privileges to approve replay requests, after selecting the system-defined Pending Replay Requests folder you can see all pending request details that require your attention.

Use the following icons, available above the folder column headings, for the operation indicated:

Item	Description
	Request replay approval for one or more interactions. Visible only when your role requires replay approval to access interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. media.
	Remove all displayed interactions from the folder. Unavailable when you have more than one interaction selected.
	Remove the selected interaction from the folder. Unavailable when you have more than one interaction selected.
	Move or copy the selected interaction to different folders. This feature is unavailable when one of the following is true: The selected interaction resides in all folders No interactions reside in the current folder You have more than one interaction selected
	Add the captured voice for the selected interaction to a voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model (if licensed for voice biometrics). Unavailable when you have more than one interaction selected.