Import category definitions
You can import category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions. definitions to recreate categories that suit your business needs, without having to define them from scratch. Category import files can be either exported from another project or downloaded from the Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. Marketplace.
Before you begin
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Obtain a category definitions file by either of these methods:
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Verify that after importing categories, the resulting number of categories does not exceed 200.
Procedure
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Go to Speech Analytics. Under Design, select Categories.
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Click Additional Actions
Import Category Definitions. -
Under Upload File, click Browse and locate the .icd file that you want to import.
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In the browser Open dialog box, click Open.
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Under Import, select at least one of the options:
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To import and overwrite the Emotions category only, select the Emotions (overwrite existing data) option.
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To import all other categories, select Categories.
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Click Continue and do one of the following:
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If the system does not encounter any conflicts, continue from Step 8.
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If the system finds any conflicts, such as repeated categories, you get a list of the categories that have the same name. Select one of the options:
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Overwrite existing categories
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Rename imported categories
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Click Continue.
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Click Run Import.
A list of the imported categories appears. Importing the Emotions category always overwrites the existing Emotions category.
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Click Close.
The imported categories are added to the list of categories. The state of all imported categories is inactive.
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If required, you can change the category state in Create New Category > Properties.