Configuring metadata detection for IAFD

Metadata Detection requires configuration of the metadata attributes and values you want to detect on interactions. Define the metadata attribute type and value.

After you have configured metadata, you can use watch list List that contains one of more voiceprints of people who are of particular interest to an enterprise.s to organize collections of metadata you want to detect on interactions.

Required permissions to configure metadata detection Function of the IAFD product that compares a caller’s voice to one or more voiceprints in a watch list to detect if a target is participating in a call.

Metadata detection configuration requires additional role permission in User Management Module that an administrator uses to create a profile for each employee in their organization.. In addition to Edit Metadata Targets, you must also have permission to View Analytics Rules (found in Enterprise Manager Configuration under Roles Setup).