Discovering themes

With Discover Themes, you can visualize and perform actions on themes Groups of expressions used in Speech and Text Analytics that help users understand what is happening in their calls, without the need to know what to look for in advance. throughout your data set.

When you first go to Discover Themes, you can grasp the impact of many themes by viewing the theme map. By selecting different theme types, time periods, and performance metrics, you can gain different perspectives on the data that is critical to you.

Using Discover Themes, you can:

View and understand theme data: Understand the impact of many themes by setting the relevant metrics and other parameters, allowing you to focus on themes that are relevant for your investigation.
View content of themes: View metrics for both themes and their items for individual themes, and view a collective list of items and their metrics for multiple themes.
Analyze theme content: Select specific items (such as relations Two terms found in close proximity to each other in one interaction, used in Speech and Text Analytics.) from one or more themes and analyze them further in the Analyze Categories workspace Area within an application window where the user interacts with the program..
Create category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions. from selected items: Select specific items from one or more themes and create a category.