Available Real-Time Speech Analytics Model screen reference

The Real-Time Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. Model screen shows all models uploaded to the system and the attributes of each model.

This table describes the fields and features of the Real-Time Speech Analytics Models screen:

Field	Value
Description	Description of the Real-Time Speech Analytics Model. The description is entered by the user at the time the user uploads the Real-Time Speech Analytics Model file. The description text is at the user’s discretion.
Language	The language that the model supports. Each model supports one language.
Vocabulary	The vocabulary that the model supports. A vocabulary represents a dialect of a language. Each model supports one vocabulary of one language.
Version	The version of the language model Repository used with Speech Analytics and Real Time Speech Analytics that contains words for a specific language, where each word has its own phonetic representation (one or more words) and frequency grade, for the purpose of accurate word recognition and subsequently transcription.. The version indicates the supported language, vocabulary, and version number. An example format for a language model version is: en_US-7 In this example: en indicates the supported language is English US indicates the supported vocabulary is United States 7 is the version number of the language model. The version number is incremented when there is a new release of the model.
Active	A Yes value indicates that the model is active. The active model is the one most recently distributed by the Enterprise Manager application to every server that has an active Real-Time Speech Engine server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. or an active Framework Applications Server role in the Data Center that provides the system’s core applications. It is a mandatory server role in the system and required for all packages. server role. Every Recorder Analytics Rule in the system that specifies this model uses this model to detect words or phrases in interactions. A No value indicates the model is uploaded and stored in the system but is not active. The model is not used by the Real-Time Speech Analytics feature. Only one version of a model (language/vocabulary combination) can be active at a time.
Tenant	This setting appears only in a Multi-Tenant SaaS environment. This setting indicates the Tenant to which the Recorder Analytics Rule is assigned. If a specific Tenant displays here, and the language model is active, this Real-Time Speech Analytics model is available for selection from the Real-Time Speech Analytics Engine Settings screen of a Recorder Analytics Rule that is assigned to the same tenant. If Shared displays here, and the language model is active, this model is available for selection from the Real-Time Speech Analytics Engine Settings screen of a Recorder Analytics Rule that is associated to a tenant that has no other active Real-Time Speech Analytics model associated to it. See the related information, for more information about Real-Time Speech Analytics Models in a Multi-Tenant SaaS environment.
Uploaded Date	The date the model was uploaded.
Uploaded By	The user name of the user who uploaded the model. The term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. System appears here if the model was uploaded by the Enterprise Manager application from a remote server. For more information about this scenario, see Real-Time Speech Analytics Model Activation and Distribution.
Buttons	Create - Click this button to upload a Real-Time Speech Analytics Model to the system. Edit - Click this button to make an inactive Real-Time Speech Analytics Model active. Delete - Click this button to delete an existing Real-Time Speech Analytics Model. Export - Click this button to export a copy of a Real-Time Speech Analytics Model file, or to open a Real-Time Speech Analytics Model file currently stored in the system.